Shipping methods and costs
FREE shipping worldwide
Free shipping worldwide with DHL Express Shipping.
How long will it take for my order to arrive?
If the articles are available in stock, they are ready to be shipped in 5 working days, adding 1-2 working days for transportation. If they are not on stock, they are custom made individually for each of our online customers. That is why it will take 7 working days for us to create them in our atelier.
When will I receive a refund for returned items?
IF YOU ARE NOT SATISFIED, WE WILL GLADLY ACCEPT YOUR RETURN OF UNWORN OR UNWASHED MERCHANDISE WITHIN 10 BUSINESS DAYS FROM THE DATE DELIVERED.
We don’t accept returns at SUR-MESURE items, made based on your measurements – personalized items, but we take full responsibility to modify or redo the product until you are satisfied.
RETURNED MERCHANDISE MUST BE IN THE ORIGINAL PACKAGING WITH ALL TAGS ATTACHED AND BE IN THE SAME CONDITION AS WHEN IT WAS DELIVERED. THE REFUND WILL BE ISSUED TO THE ORIGINAL FORM OF PAYMENT. PLEASE ALLOW 10-15 BUSINESS DAYS TO PROCESS YOUR RETURN. WE RESERVE THE RIGHT TO REFUSE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE RETURN REQUIREMENTS.
AURELIANA DOES NOT ASSUME RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION IN THE EVENT THAT ANY RETURN PACKAGE IS LOST, STOLEN OR MISHANDLED.
In Accordance with the European Commission’s Directive on Consumer Rights, customers in the EU also are entitled to withdraw their order within 14 days of receiving their goods. To exercise this right, EU customers must contact us within 14 days after the placement of their order at firstname.lastname@example.org .
When all requirements have been met, we will notify you and refund the entire cost of the returned product(s), minus the return shipping charges which are the client’s responsibility. Should you fail meet any of these requirements, you will be notified and may have the possibility to have the merchandise returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.
A time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order. Normally credit appears within two months. In case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder. Wire transfer refunds usually take place within 10-14 days. The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded. Please note that store credit is non-transferable, non-refundable and does not expire.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
For any further questions regarding our RETURNS AND EXCHANGES, please contact email@example.com.
Can I return sale items?
Yes. We accept returns and refund for sale items.
Can I exchange an item for a different item?
No. You can return the item and then re-initiate the purchase process for another item.