Thank you for shopping with AVA FASHION DESIGN FACTORY SRL. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a straightforward Returns & Refunds policy to ensure a hassle-free experience. Please carefully review the following information regarding our returns process:
You can return any item purchased on aurelianashop.com within 14 days of the delivery date from the country the item was delivered to. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used (washed, soiled, having a strong smell of cigarettes), altered, or damaged will not be accepted.
Please use the original packaging included in your shipment to return any item.
Orders in the EU
Return shipments will be at your own cost and risk. You are responsible for properly packaging the item to avoid damage during transit. Please contact office@aurelianashop.com to receive a pre-paid return label. Put the invoice (the one you received with your order) inside the package and return your parcel to a drop-off point.
Should you decide to make a return using your preferred courier please notify us on office@aurelianashop.com providing your order’s number and ship it by a secure shipping service to the following address:
AVA FASHION DESIGN FACTORY SRL Erou Iancu Nicolae, number 75A-77 Voluntari, Ilfov County, Romania
Orders outside the EU
All returns from outside the EU sent without AURELIANA’s proforma invoice shall be refused. Please contact office@aurelianashop.com to receive a prepaid return label. Please provide us with your order’s number, we will then issue a proforma invoice, which has to be attached to your return.
Personalised orders
ALL SPECIAL ORDERS, CUSTOM ORDERS, PERSONALIZED ITEMS AND ITEMS MARKED AS FINAL SALE ARE NOT ELIGIBLE FOR RETURN, REFUND OR EXCHANGE.
Exchanges: Should you be interested in exchanging your product for a different size, color or style please contact office@aurelianashop.com
Required Documents: When returning merchandise, please ensure to include all necessary documents, including the delivery note, to facilitate the return process. Please note that returns can only be accepted from the original shipping country.
Refunds: Once we receive and process your return, we will refund the amount to your original payment method. Please note that any losses incurred due to changes in exchange rates will not be credited.
To be eligible for return merchandise must be returned in the full condition in its original packaging, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. Merchandise returned by mail to us will be processed within 14 business days from receipt.
Once your return is approved, your refund will be credited back to the original form of payment and you will receive a confirmation email. If your return does not meet the conditions listed, the package will be sent back to you.
For orders outside of the EU, please be aware that duties and taxes were not included in the product price, the refunded amount will be equal to the price paid at checkout less the import duties and taxes and also the return shippings cost, if you choose to ship with our courier. Please note that these import charges are only collected on behalf of your national tax/customs authorities and are not charged by AURELIANA.
Customer Care: If you have any questions or concerns regarding your right to return merchandise, please don’t hesitate to reach out to our Customer Care Team at: E-Mail: office@aurelianashop.com
At Aureliana, we are committed to ensuring your satisfaction and are here to assist you throughout the returns process. Thank you for shopping with us!