- General
Aurelianashop.com – property of AVA FASHION DESIGN FACTORY – Erou Iancu Nicolae 75A street Voluntari-Romania, Managing Director Ana-Alexandra Ionita : +400743234008, runs an online shop under the internet address www.aurelianashop.com. All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.
- Right to return
You may return merchandise that you have received without indicating any reasons within 14 days by sending the merchandise back. The time limit starts running one day after the day on which you have received the merchandise and instructions about the right to return enclosed separately in writing. Only in cases of merchandise that can not be shipped (e.g. in cases of bulky merchandise) you may exercise your right to return through a written request (e.g. by letter or e-mail). Returns will be accepted for consideration only when we receive them in the given time limit which means that you must ship it out on time. Return shipments will be at your cost and risk. You need to address the return shipment or the request to AVA FASHION DESIGN FACTORY SRL, Erou Iancu Nicolae, number 75A-77, Voluntari, Ilfov County.
Personalised orders
ALL SPECIAL ORDERS, CUSTOM ORDERS, PERSONALIZED ITEMS AND ITEMS MARKED AS FINAL SALE ARE NOT ELIGIBLE FOR RETURN, REFUND OR EXCHANGE.
Consequences of Return
In case of a valid return, the mutually received benefits are to be returned and eventually drawn profits (e.g. profits drawn from the use of the merchandise) are to be returned. In case that the merchandise has deteriorated, a compensation regarding the value may be claimed. This does not apply in case where the deterioration of the merchandise exclusively results from its inspection as it would have been possible for you in a shop. You also can avoid the obligation to compensate the value by not using the merchandise as if you owned it and by refraining from acts that might affect its value.
You will find all documents helpful in connection with the return of the merchandise – together with the delivery note – in your shipment. Please note that returns can only be accepted from the original shipping country. All costs will be charged to your card or bank account. In case of a return, the card or bank will be credited. Please note however that any loses incurred due to changes in the exchange rate will not be credited.
If you have questions concerning your right to return the merchandise, please contact our Customer Care Team:
E-Mail: office@aurelianashop.com
- Important notes
The merchandise offered under aurelianashop.com is presented on the Website in the format of digital photographs of existing merchandise. Minor divergences of the photographs from reality do not constitute a defect of the ordered merchandise.
Please note that merchandise presented on the Aurelianashop.com Website may no longer be available at the time of the customer’s visit to the Website and that the respective prices may have changed.
Aurelianashop.com is entitled to perform partial deliveries.
- Conclusion of contract
The contract between you and aurelianashop.com is not entered into until we send the ordered merchandise to you. By sending the order form provided on our website to us you make a binding offer to enter into the contract.
- Saving of Contract
We save your order data. If you wish to receive a print-out of your order, you can print out an “order confirmation”. This order confirmation will appear on your screen once you have completed the process by clicking on “submit order” and once your credit card data have been successfully checked. Furthermore, you receive the order confirmation with all given data by email which may be printed out as well.
- Delivery and Shipping
AURELIANA offers FREE shipping WORLDWIDE with DHL EXPRESS.
Aurelianashop.com bears the transportation costs.
The articles are not available on immediate stock, they are custom made individually for each of our online customers.
That’s why it takes 5 working days for us to create them in our atelier.
Please add 1-2 days for shipping and estimate your shipping date according to this information.
- Privacy Policy
Aurelianashop.com commits not to transmit user’s personal data to third parties and to use them only for establishing contact with its customers and informing them about certain aspects related to the functions of the website and its offers.
For more information, assistance, notifications and complaints send us an email office@aurelianashop.com